Return and complaint
Return and Complaint:
This website www.equihorse-shop.com and all images, videos, program code and related information in the form of content (hereinafter referred to as "Site" or "Site") are the property of "VAN KONSULT KOREKT" EOOD, EIK: 202500771, with headquarters and management address BULGARIA, Sofia, Serdika district, Prof. Ivan Georgov, 3A.
The purpose of these general terms and conditions is to fix the relationship between "VAN CONSULT CORRECT" EOOD (hereinafter referred to as "Merchant") and all natural or legal persons (hereinafter referred to as "Customers") who wish to purchase products offered in the online space of the Site.
Return and complaint:
Every customer has the right to return a product within 14 days after receiving it without giving a reason (Art. 55, para. 1 of the Law on Consumer Protection), except in the cases described in para. 2 of Art. 55. The order can be returned if the customer first downloads the complaint and return form of "VAN CONSULT KOREKT" EOOD.
We only accept back products that are in good merchantable condition and have not been visibly used, exploited, can be accepted as new goods and a receipt is not missing. Rejected orders are sent back to the address: BULGARIA, Sofia, Serdika district, Prof. Ivan Georgov, 3A. Pursuant to Art. 55 of the Civil Code, the consumer must send or hand over the goods back to the trader or to a person authorized by him no later than 14 days from the date on which the consumer notified the trader of his decision to withdraw from the contract.
If there is a problem with the quality of the product, we will replace the product, make a discount on the price or return the amount paid, with the costs of the courier and/or transfer of the amount being at our expense (Article 124 of the Law on Consumer Protection).
"VAN CONSULT CORRECT" EOOD will refund within 30 days the amount paid for the product(s) (Article 55, paragraph 6 of the Law on Consumer Protection), after making sure that the product is in a salable form, as given by the customer Bank account.
Download the complaint and return form of "VAN CONSULT CORRECT" EOOD from here.
The purpose of these general terms and conditions is to fix the relationship between "VAN CONSULT CORRECT" EOOD (hereinafter referred to as "Merchant") and all natural or legal persons (hereinafter referred to as "Customers") who wish to purchase products offered in the online space of the Site.
Return and complaint:
Every customer has the right to return a product within 14 days after receiving it without giving a reason (Art. 55, para. 1 of the Law on Consumer Protection), except in the cases described in para. 2 of Art. 55. The order can be returned if the customer first downloads the complaint and return form of "VAN CONSULT KOREKT" EOOD.
We only accept back products that are in good merchantable condition and have not been visibly used, exploited, can be accepted as new goods and a receipt is not missing. Rejected orders are sent back to the address: BULGARIA, Sofia, Serdika district, Prof. Ivan Georgov, 3A. Pursuant to Art. 55 of the Civil Code, the consumer must send or hand over the goods back to the trader or to a person authorized by him no later than 14 days from the date on which the consumer notified the trader of his decision to withdraw from the contract.
If there is a problem with the quality of the product, we will replace the product, make a discount on the price or return the amount paid, with the costs of the courier and/or transfer of the amount being at our expense (Article 124 of the Law on Consumer Protection).
"VAN CONSULT CORRECT" EOOD will refund within 30 days the amount paid for the product(s) (Article 55, paragraph 6 of the Law on Consumer Protection), after making sure that the product is in a salable form, as given by the customer Bank account.
Download the complaint and return form of "VAN CONSULT CORRECT" EOOD from here.
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