This website www.equihorse-shop.com and all images, videos, program code and related information in the form of content (hereinafter referred to as "Site" or "Site") are the property of "VAN KONSULT KOREKT" EOOD, EIK: 202500771, with headquarters and management address BULGARIA, Sofia, Serdika district, Prof. Ivan Georgov, 3A.
The purpose of these general terms and conditions is to fix the relationship between "VAN CONSULT CORRECT" EOOD (hereinafter referred to as "Merchant") and all natural or legal persons (hereinafter referred to as "Customers") who wish to purchase products offered in the online space of the Site.
I General provisions
1.1 Information required by the Consumer Protection Act, the Electronic Commerce Act and the European Union Directives for the sale of products on the Internet
Trade name of the Trader: "VAN CONSULT KOREKT" EOOD
Headquarters and management address: Sofia, Serdika district, Prof. Ivan Georgov, 3A.
Bodies that exercise control and provide consumer protection:
Commission for the Protection of Personal Data
Address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov" No. 2,
phone: (02) 940 20 46
fax: (02) 940 36 40
Email: firstname.lastname@example.org, email@example.com
Consumer Protection Commission
Address: 1000 Sofia, Slaveykov Sq. No. 4A, floors 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
In the event of a dispute related to an online purchase, you can use the ORS website.
1.2. The Site is available at the Internet address www.alfavet.bg and through it the Clients can purchase and receive services related to the delivery of products offered on the Site.
1.3. Through the Site, Customers can receive information about new products, their characteristics, prices, delivery conditions and promotions organized by the Merchant.
1.4. The Merchant is obliged to deliver the products ordered by the Customers according to the framework provided by the law, guaranteeing the rights of the Users, fully following the good practices for consumer and commercial law.
1.5. The merchant uses the services of a third party, in this case the courier company "Ekont Express" OOD, for delivery to the Customers of the products purchased from the Site. The price for the delivery is determined separately and explicitly from the price of the goods, as during the process of ordering products, the Customers have information about the amount of the delivery amount that will be paid to the courier company.
II Order, delivery and documents when ordering
2.1. In order to place an order for products offered by the Site, each Customer selects the type and quantity of products he wants to order. Then he enters his data, indicates whether he wants an invoice to be issued, and also enters a delivery address for the ordered products.
2.2. When placing an order, the Customer must agree to these general terms and conditions. In case of disagreement with them, it is not possible to complete the process of ordering products. By agreeing to abide by these General Terms and Conditions, the Client confirms that he has read them, agrees with their content and undertakes to abide by them.
2.3. When filling in the data for ordering products, the Customer undertakes to enter accurate, up-to-date and correct delivery data - names, address, contact methods. If incorrect or incorrect data is provided, the same may lose the right to receive the product.
2.4. The electronic address (e-mail) and telephone provided by the Customer during the order will be used as an additional channel for communication and exchange of electronic documents between the Merchant and the Customer.
2.5. Each Customer can change the details of an order made only if he requests this through an electronic message or a telephone conversation, from those provided during the order. Requests to change an order, which are made by other than the provided contact methods (e-mail address or phone) during the order, will not be accepted.
2.6. After the correct entry of the data, the Customer should send the order for fulfillment by the Merchant. Upon confirmation of the order, the Customer will receive information about the order made by him at the previously specified email address.
2.7. The ordered items are delivered using the services of the courier company "Ekont Express" OOD or "SPIDI" AD. The final value of the order in the cart does not include transport costs for delivery, as they are determined individually by the courier company, according to the weight, volume and amount of the shipment.
2.8. Ordered items that are in stock are delivered within 5 working days. In the case of a product with a pre-order or missing availability, the deadline is further specified by our employee.
2.9. If the Merchant cannot fulfill an order due to the fact that he does not have the ordered goods in stock, he is obliged to notify the Customer.
III Consumer protection
3.1. All terms and provisions of this section, as well as the general terms and conditions, apply only to natural or legal persons who can be inferred to be consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or the Directive 2011/83/EC of the European Parliament and of the Council of October 25, 2011.
3.2. The main characteristics of the products offered through the Site are described on the respective product page.
3.3. The price of the products announced on the Site are final, announced in BGN (BGN) including VAT and all other taxes or fees required by law.
3.4. The amount of postal and courier costs for the delivery of the products are not included in the price for the products announced on the relevant page, but are charged additionally. Their size is provided as information during the order process before it is sent for processing by the Merchant. The customer has the opportunity to familiarize himself with it during the placing of an order, and before sending an order for processing by the Merchant, he is visualized all the costs that he should incur in order to receive the products that are the subject of his order.
3.5. The information provided to the Clients is current at the time of its visualization on the Site, before and during the placing of an order.
3.6. The merchant must specify the conditions for delivery of the individual products on the Site.
IV Refusal of goods
4.1 The customer has the right to refuse the ordered goods within 14 days of receipt of the goods in the event that they have not been used, the integrity of the packaging has not been violated and it is in the form in which it was received, in accordance with the conditions of Art. 55 of the Civil Code.
4.2 If a defective product is found, within 24 hours. from its receipt and provided that the goods and packaging are in an undamaged commercial form, the Merchant undertakes to replace them with a new one according to the warranty conditions of the respective manufacturer or to refund the value of the goods paid by the customer, according to Art. 55 of the Civil Code, starting from the date on which the customer exercised their right of withdrawal. After this period or in case of violation of the commercial appearance or packaging of the goods, the repair of the goods is borne by the customer.
4.3 Transport and other costs of receiving the goods are for the customer's account. In case of non-compliance of the goods with the characteristics indicated on the page, the supplier refunds the entire amount paid by the user, including the transport costs paid by the customer for the acquisition of the goods in accordance with Art. 59 para. 3 of the PPE and within 14 days of receipt of the goods and on the condition that the goods and packaging are in an unimpaired commercial appearance.
4.4 Products can only be returned to the address Sofia, Serdika district, Prof. Ivan Georgov, 3A.
4.5. The customer undertakes to store the received products with the care of a good owner, to keep the original packaging for the entire warranty period and the period of possibility to return the goods.
V Other conditions
5.1. The trader delivers and hands over the goods to the customer within the specified time.
5.2. The customer must inspect all products contained in the delivery upon receipt. If one or more of the products does not meet the requirements and technical characteristics, to notify the Merchant immediately.
5.3. The Merchant guarantees and takes measures to protect the Customer's personal data in accordance with the Personal Data Protection Act.
5.4. The Customer agrees that the Merchant will process his personal data for the purposes of placing orders only. The merchant has no right to provide this data to third parties without an order from a competent authority of the Republic of Bulgaria.
5.5. The Customer, placing an order on the Site, agrees to receive commercial messages from the Merchant for future marketing purposes and campaigns, declaring for these same electronic messages that he will not treat them as unsolicited commercial messages within the meaning of the Consumer Protection Act and the electronic commerce.
5.6. These general terms and conditions are permanently visible at the Internet address www.equihorse-shop.com and may be amended by the Merchant without being obliged to notify in advance.
5.7. The possible invalidity of any of the provisions of these general conditions will not lead to the invalidity of the order placed by the Customer.
5.8. For questions not settled in these general terms and conditions, related to the implementation and interpretation of the terms of orders on the Site, the two parties will first consult the Mediation Court at the Chamber of Commerce and Industry of the Republic of Bulgaria, and then the Commission for Consumer Protection. In the event of failure to reach an agreement before the Mediator Court, the laws of the Republic of Bulgaria shall be applied through the relevant competent authority at the address and registered office of the Merchant.