This website www.equihorse-shop.com and all images, videos, program code and related information in the form of content (hereinafter referred to as "Site" or "Site") are the property of "VAN KONSULT KOREKT" EOOD, EIK: 202500771, with headquarters and management address BULGARIA, Sofia, Serdika district, Prof. Ivan Georgov, 3A.
The purpose of these general terms and conditions is to fix the relationship between "VAN CONSULT CORRECT" EOOD (hereinafter referred to as "Merchant") and all natural or legal persons (hereinafter referred to as "Customers") who wish to purchase products offered in the online space of the Site.
Order, delivery and documents when ordering
2.1. In order to place an order for products offered by the Site, each Customer selects the type and quantity of products he wants to order. Then he enters his data, indicates whether he wants an invoice to be issued, and also enters a delivery address for the ordered products.
2.2. When placing an order, the Customer must agree to these general terms and conditions. In case of disagreement with them, it is not possible to complete the process of ordering products. By agreeing to abide by these General Terms and Conditions, the Client confirms that he has read them, agrees with their content and undertakes to abide by them.
2.3. When filling in the data for ordering products, the Customer undertakes to enter accurate, up-to-date and correct delivery data - names, address, contact methods. If incorrect or incorrect data is provided, the same may lose the right to receive the product.
2.4. The electronic address (e-mail) and telephone provided by the Customer during the order will be used as an additional channel for communication and exchange of electronic documents between the Merchant and the Customer.
2.5. Each Customer can change the details of an order made only if he requests this through an electronic message or a telephone conversation, from those provided during the order. Requests to change an order, which are made by other than the provided contact methods (e-mail address or phone) during the order, will not be accepted.
2.6. After the correct entry of the data, the Customer should send the order for fulfillment by the Merchant. Upon confirmation of the order, the Customer will receive information about the order made by him at the previously specified email address.
2.7. The ordered items are delivered using the services of the courier company Econt Express OOD or SPIDI AD. The final value of the order in the cart does not include transport costs for delivery, which are determined individually by the courier company, based on the weight, volume and amount of the shipment.
2.8. Ordered items that are in stock are delivered within 5 working days. In the case of a product with a pre-order or missing availability, the deadline is further specified by our employee.
2.9. If the Merchant cannot fulfill an order due to the fact that he does not have the ordered goods in stock, he is obliged to notify the Customer.